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Privacy Policy

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1. Introduction

1.1 At TNC Wholesales, we value your privacy. This Privacy Policy, along with our Terms of Use and Cookies Policy, outlines how we respect and protect your privacy rights. It details the collection, usage, and sharing of your personal data—both existing data and any additional information collected from you or third parties through this website (the Website), your role as a customer or supplier to TNC Wholesales, or your use of the TNC Wholesales.

1.2 For inquiries about the use of your personal data, please contact us at support@tncwholesales.com.

2. About Us

2.1 When we refer to 'TNC Wholesales' in this Privacy Policy, we are addressing PAL Wholesale Limited and its affiliated companies within the TNC group.

2.2 Each entity within the TNC group is a 'controller' of your personal data, and in this Privacy Policy, 'we,' 'us,' or 'our' refers to these entities.

3. Your Privacy Rights

3.1 In addition to being informed about the use of your personal data (as outlined in this Privacy Policy), you have various rights concerning the personal data we hold about you. To exercise these rights, contact us at support@tncwholesales.com:

  • Right to Object: Object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Access to Personal Data: Request access to a copy of your personal data, including details of its use, sharing, and retention.
  • Right to Withdraw Consent: Withdraw your consent to use your personal data, especially for marketing emails.
  • Rectification: Ask us to correct any inaccurate or incomplete personal data.
  • Erasure: Request the deletion of your personal data when it's no longer necessary, and there's no legal basis for keeping it.
  • Portability: Ask for some of your personal data in a structured, electronic format for easy transfer.
  • Restriction: Request a restriction on the use of your personal data.
  • No Automated Decision-Making: Object to automated decision-making that significantly affects you.

3.2 Identity verification may be required for processing your request.

4. Information We Collect About You

4.1 Information You Give Us
If you submit an inquiry via the Contact Us page or enter a prize draw, we collect your name and contact details. When becoming a customer, we collect: (a) full name, (b) age, (c) address, email, and contact details, (d) passport and financial information, (e) Bestway account passwords, and (f) business-related information.

4.2 Other Information We Collect

  • For customers and suppliers, information from credit checks or other legal checks.
  • Information obtained from Bestway's suppliers regarding your business.
  • Technical information through the Website, App, and CCTV surveillance.

    • 5. How We Use Your Personal Data and Legal Basis

    5.1 We use your personal data for legitimate interests:

    • Responding to queries.
    • Managing customer trading accounts.
    • Carrying out credit checks.
    • Providing goods and information about them.
    • Administering prize draws.
    • Analyzing purchases for service improvement.
    • Fraud prevention and legal compliance.
    • CCTV for crime prevention.
    • Administering events and hospitality.

    5.2 Contractual obligations also justify the use of personal data.

    6. Special Categories of Personal Data

    6.1 Special categories of personal data (sensitive data) are handled with explicit consent or other legal bases. For Anti Money Laundering and Sanctions checks, explicit consent is obtained.

    7. Disclosure of Your Personal Data

    7.1 We may share personal data:

    • Within the TNC group.
    • With third parties for contractual obligations.
    • With suppliers for supply chain management.
    • With sub-contractors for technical, payment, and delivery services.
    • For marketing purposes with consent.
    • With analytics and search engine providers.
    • For prize draws administration.
    • With credit reference agencies for Anti Money Laundering/Sanctions.
    • With relevant third parties based on consent or legal obligations.

    7.2 Personal data may also be shared:

    • With consent.
    • In the event of a business sale or purchase.
    • To comply with legal obligations.
    • For law enforcement purposes.

    8. Where We Store Your Personal Data

    8.1 Personal data may be transferred outside the UK to countries with different data protection laws. Transfer is either to countries with EU Commission-recognized adequate protection or with implemented security measures by TNC Wholesales.

    8.2 For more information, contact support@tncwholesales.com.

    9. Keeping You Up To Date

    9.1 If you are a customer, we will send you catalogues and relevant news by post, email, telephone, SMS, or other electronic messages unless you opt out.

    9.2 Unsubscribe anytime by following the provided methods.

    10. How Long We Hold Your Personal Data

    10.1 Personal data is retained as necessary, considering legal, accounting, or reporting requirements.

    10.2 For marketing, removal from the list is possible, but data may be retained for ongoing contractual and legal reasons.

    11. Right to Complain

    You can complain to us at support@tncwholesales.com or the Information Commissioner's Office at https://ico.org.uk.

    12. Changes to this Privacy Policy

    This Privacy Policy is periodically reviewed and updated for material changes in data processing.